Tweedmill.com conditions of Use & Sale
Welcome to Tweedmill Textiles Ltd (referred to as Tweedmill) who provides access to the Tweedmill.com website (the “website”) and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Tweedmill.com website. By using the Tweedmill.com website, you signify your agreement to be bound by these conditions.
In addition, when you use any current or future Tweedmill service you will also be subject to the guidelines and conditions applicable to that service.
Conditions Relating to Your Use of Tweedmill.com
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your order and for restricting access to your computer to prevent unauthorized access to your order. You agree to accept responsibility for all activities that occur under your order. You should take all necessary steps to ensure that the detail is kept confidential and secure and should inform us immediately if you have any reason to believe that your order has changed.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when ordering.
Tweedmill Textiles Ltd reserves the right to refuse access to the website, terminate orders, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
3. Access to Tweedmill.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
Tweedmill grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tweedmill. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of order information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tweedmill.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing Tweedmill trademarks without the express written consent of Tweedmill. Any unauthorized use terminates the permission or license granted by Tweedmill.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Tweedmill.com as long as the link does not portray Tweedmill.com, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.
You may not use any Tweedmill.com logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Tweedmill.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
• to cause annoyance, inconvenience or needless anxiety
6. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Tweedmill, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Tweedmill and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Tweedmill, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilize parts of the contents of the website without Tweedmill express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without Tweedmill.com express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Tweedmill’s express written consent.
7. Copyright claims
Tweedmill.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at firstname.lastname@example.org.
Tweedmill.com and other marks indicated on our website are trademarks or registered trademarks of Tweedmill.com. Tweedmill.com graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Tweedmill.com.
Tweedmill.com trademarks and trade dress may not be used in connection with any product or service that is not Tweedmill.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tweedmill. All other trademarks not owned by Tweedmill that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tweedmill.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Tweedmill.com to you.
9. Our contract
When you place an order to purchase a product from Tweedmill.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase product which is accepted by us when we send e-mail confirmation to you that we’ve despatched that product to you (the “Despatch Confirmation E-mail”). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.
Our returns policy applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item–see our Refunds Policy. We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.
In the event of Tweedmill.com sending you a replacement for a damaged, defective or wrong item, you must return the item to Tweedmill.com within 30 days. Tweedmill reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Tweedmill.com confirms we will issue a replacement.
This returns policy does not affect your statutory rights.
11. Pricing and availability
All prices displayed are GBP and exclusive of VAT.
All products are subject to availability and we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Please note that despatch estimates are just that. They are not guaranteed despatch times and should not be relied upon as such.
Despite our best efforts, a small number of the large amount of products in our catalogue maybe mispriced. Rest assured, however, that we verify prices as part of our Despatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before Despatch or cancel your order and notify you of such cancellation.
If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. If you place a bulk order, there’s a chance you’ll order more of the item than we have in stock.
This means we’ll have to manufacture more before we can fulfill your entire order, increasing the availability estimate for the item.
12. Product Sizes
All our products are handmade from natural materials, therefore, please allow at least 5% tolerance on all sizes quoted. We try to be as accurate as possible with sizes quoted however all sizes quoted are approximate
Payment is usually by credit or debit card and is taken when the Order is placed. This is to protect us from card fraud. Cheques are acceptable as a form of payment. Tweedmill is entitled to refuse any Order placed by you.
If you have paid by cheque and we owe you a full or partial refund, we will send a refund cheque for the correct amount.
If your Order is accepted, we will confirm acceptance to you by online electronic means (“Confirmation”) to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If you do not receive a Confirmation email, please contact us to ensure your Order has been accepted.
You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.
When ordering goods from Tweedmill.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.
Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from Tweedmill.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers Despatching products internationally to be aware that cross-border deliveries can be subject to opening and inspection by customs authorities. Conditions Relating to Both Your Use Tweedmill.com and Sales to You
Tweedmill.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Tweedmill.com only with the involvement of a parent or guardian.
16. Electronic communications
When you visit Tweedmill.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Tweedmill will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Tweedmill.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
18. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
19. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
21. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Tweedmill knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.
By visiting Tweedmill.com, you are accepting and consenting to the practices described in this Privacy Notice.
Please read the following information carefully. This privacy notice contains information about the information collected, stored and otherwise processed about you and the reasons for the processing. It also tells you who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us in the event you need further information.
Who Are We?
Tweedmill Textiles Limited collects, uses and is responsible for personal information we hold or obtain about you. When we do this we are the ‘controller’ of this information for the purposes of the GDPR and the Data Protection Act 2018.
If you need to contact us about your data or the processing carried out you can use the contact details at the end of this document.
What do we do with your information?
When contracting or otherwise dealing with you we collect some or all of the following personal information that you provide:
- personal details;
- goods and services; and
- financial details.
Information collected from other sources.
The same categories of information may also be obtained from third parties with whom we contract or deal
How we may use your personal information: Purposes
We may use your personal information for the following purposes:
- to keep accounting records and carry out office administration
- to take or defend legal or regulatory proceedings or to exercise a lien
- to respond to potential complaints or make complaints
- to promote and market our goods and services
- to respond to requests for references
- when procuring goods and services
- as required or permitted by law.
Whether information has to be provided by you, and why
If we are asked for a reference your personal information has to be provided to enable us to provide you with advice or the reference, and to enable us to comply with our obligations and to keep proper accounting records.
The legal basis for processing your personal information
We rely on the following as the lawful bases on which we collect and use your personal information:
- If you have consented to the processing of your personal information, then we may process your information for the Purposes set out above to the extent to which you have consented to us doing so.
- If you are a customer, processing is necessary for the performance of our contract with you or in order to take steps at your request prior to entering into a contract.
- In relation to information which is considered to include particularly sensitive information (and which may include information about criminal convictions or proceedings) I rely on your consent for any processing for the purposes set out in purposes (i), (iii), (v) and (viiv) above. I need your consent to carry out processing of this data for these purposes. However, if you do not consent to processing for purposes (iii) (providing a reference) we will be unable to provide a reference. This is because we need to be able to retain and process all the material about you to provide an informed and complete reference on request.
- In relation to particularly sensitive information (including information about criminal convictions or proceedings), we are entitled by law to process the information where the processing is necessary for legal proceedings, obtaining legal advice, or otherwise for establishing, exercising or defending legal rights.
Who will we share your personal information with?
It may be necessary to share your information with the following:
- data processors, such as our staff, IT support staff, email providers, data storage providers
- legal professionals
- other regulatory authorities
- current, past or prospective employers
- education and examining bodies
- business associates, professional advisers and trade bodies, e.g. Trading Standards Authority
- the intended recipient, where you have asked me to provide a reference.
We may also be required to disclose your information to the police or intelligence services, where required or permitted by law.
The personal information we obtain may include information which has been obtained from:
- clients, customers and business partners or associates
- family and associates of the person whose personal information we are processing
- regulatory authorities
- current, past or prospective employers
- education and examining bodies
- business associates, professional advisers and trade bodies
- the intended recipient, where you have asked us to provide a reference.
- data processors, such as our staff, IT support staff, email providers, data storage providers
- public sources, such as the press, public registers and law reports.
Some countries and organisations outside the EEA have been assessed by the European Commission and their data protection laws and procedures found to show adequate protection. The list can be found by following this link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries
- cloud data storage services based in the USA who have agreed to comply with the EU-U.S. Privacy Shield, in order to enable us to store your data and/or backup copies of your data so that we may access your data when we need to. The USA does not have the same data protection laws as the EU but the EU-U.S. Privacy Shield has been recognised by the European Commission as providing adequate protection.
- cloud data storage services based in Switzerland, in order to enable us to store your data and/or backup copies of your data so that we may access your data when we need to. Switzerland does not have the same data protection laws as the EU but has been recognised by the European Commission as providing adequate protection.
If you would like any further information please use the contact details at the end of this document.
How long will we store your personal data?
We will normally store all your information:
- Only until it is no longer reasonably required by us for the performance of our duties and functions as customer, contracting party or employer.
As explained above, we rely on your explicit consent to process your information as outlined above. You provided this consent when you to contract with us or asked us to provide you with a reference.
You have the right to withdraw this consent at any time, but this will not affect the lawfulness of any processing activity I have carried out prior to you withdrawing your consent. However, where I also rely on other bases for processing your information, you may not be able to prevent processing of your data.
Under the GDPR, you have a number of rights that you can exercise in certain circumstances. These are free of charge. In summary, you may have the right to:
- Ask for access to your personal information and other supplementary information;
- Ask for correction of mistakes in your data or to complete missing information we hold on you;
- Ask for your personal information to be erased, in certain circumstances;
- Receive a copy of the personal information you have provided to us or have this information sent to a third party. This will be provided to you or the third party in a structured, commonly used and machine readable format, e.g. a Word file;
- Object at any time to processing of your personal information for direct marketing;
- Object in certain other situations to the continued processing of your personal information;
- Restrict our processing of your personal information in certain circumstances;
If you want more information about your rights under the GDPR please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.
If you want to exercise any of these rights, please:
- Use the contact details at the end of this document;
- Please provide a contact address so that you can be contacted to request further information to verify your identity;
- Provide proof of your identity and address;
- State the right or rights that you wish to exercise.
I will respond to you within one month from when I receive your request.
Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by contacting us direct. It may take 42-days for this to become effective.
How to make a complaint?
The GDPR also gives you the right to lodge a complaint with the Information Commissioners’ Office if you are in the UK, or with the supervisory authority of the Member State where you work, normally live or where the alleged infringement of data protection laws occurred. The Information Commissioner’s Office can be contacted at http://ico.org.uk/concerns/.
I do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on the website.
Changes to this privacy notice
This privacy notice was published on 25th May, 2018. It has not been updated.
We continually review our privacy practices and may change this policy from time to time. When we do it will be placed on our website and the date of the changes noted.
What About Cookies?
- Cookies are unique identifiers that our web pages transfer to your device to enable our systems to recognize your device and to provide features such as the shopping cart and checkout.
- The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
- Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of the browser manufacturer.
- For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any services that require you to sign in.
- If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
Conditions of Use, Notices and Revisions
If you choose to visit Tweedmill.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Tweedmill.com, please send a thorough description to email@example.com and we will try to resolve it.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and