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Tweedmill.com conditions of Use & Sale

Welcome to Tweedmill Textiles Ltd (referred to as Tweedmill) who provides access to the Tweedmill.com website (the “website”) and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Tweedmill.com website. By using the Tweedmill.com website, you signify your agreement to be bound by these conditions.

In addition, when you use any current or future Tweedmill service you will also be subject to the guidelines and conditions applicable to that service.

Conditions Relating to Your Use of Tweedmill.com

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your order and for restricting access to your computer to prevent unauthorized access to your order. You agree to accept responsibility for all activities that occur under your order. You should take all necessary steps to ensure that the detail is kept confidential and secure and should inform us immediately if you have any reason to believe that your order has changed.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when ordering.

Tweedmill Textiles Ltd reserves the right to refuse access to the website, terminate orders, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to Tweedmill.com, to understand our practices.

3. Access to Tweedmill.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

Tweedmill grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tweedmill. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of order information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tweedmill.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing Tweedmill trademarks without the express written consent of Tweedmill. Any unauthorized use terminates the permission or license granted by Tweedmill.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Tweedmill.com as long as the link does not portray Tweedmill.com, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

You may not use any Tweedmill.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Tweedmill.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”

• to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Tweedmill, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Tweedmill and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Tweedmill, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without Tweedmill express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without Tweedmill.com express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Tweedmill’s express written consent.

7. Copyright claims

Tweedmill.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@tweedmill.com.

8. Trademarks

Tweedmill.com and other marks indicated on our website are trademarks or registered trademarks of Tweedmill.com. Tweedmill.com graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Tweedmill.com.

Tweedmill.com trademarks and trade dress may not be used in connection with any product or service that is not Tweedmill.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tweedmill. All other trademarks not owned by Tweedmill that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tweedmill.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Tweedmill.com to you.

9. Our contract

When you place an order to purchase a product from Tweedmill.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase product which is accepted by us when we send e-mail confirmation to you that we’ve despatched that product to you (the “Despatch Confirmation E-mail”). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.

10. Returns

Our returns policy applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item–see our Refunds Policy. We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.

In the event of Tweedmill.com sending you a replacement for a damaged, defective or wrong item, you must return the item to Tweedmill.com within 30 days. Tweedmill reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Tweedmill.com confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

11. Pricing and availability

All prices displayed are GBP and exclusive of VAT.

All products are subject to availability and we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Please note that despatch estimates are just that. They are not guaranteed despatch times and should not be relied upon as such.

Despite our best efforts, a small number of the large amount of products in our catalogue maybe mispriced. Rest assured, however, that we verify prices as part of our Despatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before Despatch or cancel your order and notify you of such cancellation.

If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. If you place a bulk order, there’s a chance you’ll order more of the item than we have in stock.

This means we’ll have to manufacture more before we can fulfill your entire order, increasing the availability estimate for the item.

12. Product Sizes

All our products are handmade from natural materials, therefore, please allow at least 5% tolerance on all sizes quoted. We try to be as accurate as possible with sizes quoted however all sizes quoted are approximate

13. Payment

Payment is usually by credit or debit card and is taken when the Order is placed. This is to protect us from card fraud. Cheques are acceptable as a form of payment. Tweedmill is entitled to refuse any Order placed by you.

If you have paid by cheque and we owe you a full or partial refund, we will send a refund cheque for the correct amount.

If your Order is accepted, we will confirm acceptance to you by online electronic means (“Confirmation”) to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If you do not receive a Confirmation email, please contact us to ensure your Order has been accepted.

You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.

14. Customs

When ordering goods from Tweedmill.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from Tweedmill.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers Despatching products internationally to be aware that cross-border deliveries can be subject to opening and inspection by customs authorities. Conditions Relating to Both Your Use Tweedmill.com and Sales to You

15. Children

Tweedmill.com does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Tweedmill.com only with the involvement of a parent or guardian.

16. Electronic communications

When you visit Tweedmill.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17. Losses

Tweedmill will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Tweedmill.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

18. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

19. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

20. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

21. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

 


 

Privacy Policy

Tweedmill knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

By visiting Tweedmill.com, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to or to be gathered byTweedmill.com is controlled primarily by Tweedmill, Unit 15, Colomendy Industrial Estate, Denbigh, Denbighshire, United Kingdom.

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalize and continually improve your shopping experience at Tweedmill.com. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.

Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses Tweedmill.com. A number of companies offer utilities designed to help you visit websites anonymously.

E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Tweedmill.com if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust Your Account.

Information from other sources: we might receive information about you from other sources and add it to our account information.

What About Cookies?

• Cookies are unique identifiers that our web pages transfer to your device to enable our systems to recognize your device and to provide features such as the shopping cart and checkout.

• The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

• Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of the browser manufacturer.

• Because cookies allow you to take advantage of some of the Tweedmill websites essential features, we recommend that you leave them turned on.

• For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any services that require you to sign in.

• If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Do Tweedmill.com Share the Information They Receive?

• Information about our customers is an important part of our business and we are not in the business of selling it to others.

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

• We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

• It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What Choices Do I Have?

• As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of any Tweedmill.com features.

• The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Conditions of Use, Notices and Revisions

If you choose to visit Tweedmill.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Tweedmill.com, please send a thorough description to info@Tweedmill.com and we will try to resolve it.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most of such information when you search, buy, bid, post, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you place an order throughTweedmill.com, communicate with us by phone, e-mail or otherwise, complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, address and phone number, details of people to whom purchases have been shipped (including address and phone number).